Compliance: Privacy Complaints

Before filing a complaint with the South Carolina Department of Health and Environmental Control (DHEC) Compliance Office, please read all the information below to ensure your complaint is filed with the appropriate authority.  If a complaint is not within our area of responsibility you may be referred to another federal, state, or local agency as appropriate.


Privacy Complaints

You may use the Privacy Complaint Form (DHEC 2026) to file a privacy complaint with DHEC if you believe that DHEC has violated the privacy or security of health or other confidential information. Please note that complaints for violation of the Health Insurance Portability and Accountability Act (HIPAA) must be filed within 180 days of the time you become aware of the violation. If you are submitting a physical copy of DHEC Form 2026, please type or print all information clearly, and use additional pages if more space is needed.

Filing a complaint

To ensure that we have the necessary information, you may complete and submit the complaint form using one of the methods below.  If you have additional supporting documentation, you may submit along with the form.

  1. Online - Complete the Privacy Complaint Form here.

  2. E-mail – Send the Privacy Complaint Form to compliance@dhec.sc.gov.

  3. Mail/Fax - Send the Privacy Complaint Form to Attention: Privacy Officer, DHEC, Compliance Office, 2600 Bull Street, Columbia, SC, 29201 or fax complaint to (803) 898-3367.

  4. Telephone - If you are unable to file online, by e-mail, mail, or fax, then call the DHEC Privacy Officer at (888) 843-3718 to file a complaint.

 

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